Privacy Policy

Last updated: June 1, 2026

1. Information We Collect

When you subscribe to Zylo TV or request a free trial, we collect the following information:

• Name and email address
• Phone number (if provided via WhatsApp)
• Device type and operating system (for setup support)
• Payment transaction reference (we do not store card details)
• Country of residence

2. How We Use Your Information

We use your information solely to:

• Activate and manage your Zylo TV subscription
• Provide 24/7 customer support
• Send account updates and service notifications
• Send our newsletter (only if you subscribe)
• Process referral rewards

We never sell, rent or share your personal data with third parties for marketing purposes.

3. Data Security

Your personal data is stored securely and protected against unauthorised access. We use industry-standard encryption for all data transmission. Payment processing is handled by trusted third-party payment providers — we never store payment card information on our servers.

4. Cookies

Our website uses essential cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

5. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us via WhatsApp at +1 (917) 781-9085 or email support@zylotv.com.

6. Contact

For any privacy-related questions, contact us at support@zylotv.com. Our support team is available 24/7.

Refund Policy

We want you to be completely satisfied with Zylo TV. Our refund policy is designed to be fair and transparent:

7-Day Money-Back Guarantee

If you are not satisfied with our service within the first 7 days of your subscription, we will issue a full refund — no questions asked.

Free Trial

We offer a free 24-hour trial for all new customers. No credit card is required for the trial. We encourage you to test the service thoroughly before subscribing.

How to Request a Refund

Contact us via WhatsApp at +1 (917) 781-9085 or email support@zylotv.com within 7 days of your purchase. Refunds are processed within 3–5 business days.

Exclusions

Refunds are not available after 7 days from the purchase date, or for accounts that have been used to violate our Terms of Service.

Terms of Service

By subscribing to Zylo TV, you agree to the following:

• Zylo TV is for personal, non-commercial use only
• You may not share, resell or redistribute your account credentials without a reseller agreement
• Service availability may vary by region and is subject to internet connectivity
• We reserve the right to terminate accounts that violate these terms without refund
• Content availability is subject to change based on licensing agreements